Support

Home Forums Event Espresso Premium Send confirmation email after selecting Invoice payment method (reopening)

Send confirmation email after selecting Invoice payment method (reopening)

Posted: September 12, 2013 at 5:12 pm

Viewing 3 reply threads


SBANE Webmaster

    September 12, 2013 at 5:12 pm

    This is a continuation of the thread http://staging.eventespresso.com/topic/send-confirmation-email-after-selecting-invoice-payment-method/. As mentioned in the noted thread http://staging.eventespresso.com/topic/question-on-registration-confirmationnotification-email/, applying the email notification hack results in duplicate emails being sent to the registrant. What is the solution?

    TIA,
    Erik


    SBANE Webmaster

      September 13, 2013 at 6:44 am

      Note that the code added to the check gateway included the conditional check to see if the message had already been sent.


      Dean

      • Support Staff

      September 17, 2013 at 3:46 am

      Hi Erik,

      Sorry for the delay in responding.

      Is it possible to get your login details in order to look into this?

      If so, please send them via http://staging.eventespresso.com/send-login-details/

      NOTE: login details need to be Admin level and FTP details are appreciated.


      Dean

      • Support Staff

      September 17, 2013 at 6:33 am

      Hi,

      Thanks for the login details.

      OK, so I tested out the code snippet that Sidney gave you and it worked perfectly on my test installation. Only one email sent each time. I tested yours and yep, there are two.

      I thought it might be the invoice being active etc, but in my tests it makes no difference (tested on my site not yours).

      I also tested this on the version of Event Espresso you are running as well as the latest version and no duplicate emails for either.

      Right now I feel the only course of action is for you to fully troubleshoot the site_ deactivate all plugins barring Event Espresso core and test. If the email duplication problem is resolved, activate each plugin one by one and test until the culprit is found.

      Viewing 3 reply threads

      The support post ‘Send confirmation email after selecting Invoice payment method (reopening)’ is closed to new replies.

      Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

      Event Espresso - Staging Server