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registration errors | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › registration errors

registration errors

Posted: March 27, 2014 at 10:38 am

Viewing 3 reply threads


Lara Olson

March 27, 2014 at 10:38 am

Any idea how to fix this problem. We’ve had multiple customers having the same issue. Here’s an email a customer sent us explaining what’s happening.

When I click go to payment button, the next screen says registration is confirmed and check email. I’ve received no emails nor did I enter payment information.


Lorenzo Orlando Caum

  • Support Staff

    •

March 27, 2014 at 11:24 am

Hi Lara,

Could you share a link to an event so I can check into this?

Also would you happen to know if this is occurring with a specific web browser?

—
Lorenzo


Lara Olson

March 27, 2014 at 11:43 am

I’m not sure which web browsers that’s being used. Here’s the link to the class she was trying to register for: http://kidcreatestudio.com/event-registration/?ee=197
We’ve had this issue with other classes too.


Dean

  • Support Staff

    •

March 28, 2014 at 1:23 am

Hi,

I see what your customers are seeing, the registration process isn’t finishing correctly.

First thing I would do is update your Event Espresso and a associated add ons. We did a few fixes in the last few versions for Multiple Event Registration that might be applicable.

Also please make sure that the 4 core Event Espresso pages have the correct shortcodes and are accessible and that you have a payment gateway active.
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Status: closed

Updated by Dean 10 years, 9 months ago ago

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