Lara Olson
| March 27, 2014 at 10:38 am Any idea how to fix this problem. We’ve had multiple customers having the same issue. Here’s an email a customer sent us explaining what’s happening. When I click go to payment button, the next screen says registration is confirmed and check email. I’ve received no emails nor did I enter payment information. |
Lorenzo Orlando Caum
| March 27, 2014 at 11:24 am Hi Lara, Could you share a link to an event so I can check into this? Also would you happen to know if this is occurring with a specific web browser? —
Lorenzo |
Lara Olson
| March 27, 2014 at 11:43 am I’m not sure which web browsers that’s being used. Here’s the link to the class she was trying to register for: http://kidcreatestudio.com/event-registration/?ee=197
We’ve had this issue with other classes too. |
Dean
| March 28, 2014 at 1:23 am Hi, I see what your customers are seeing, the registration process isn’t finishing correctly. First thing I would do is update your Event Espresso and a associated add ons. We did a few fixes in the last few versions for Multiple Event Registration that might be applicable. Also please make sure that the 4 core Event Espresso pages have the correct shortcodes and are accessible and that you have a payment gateway active. |
